Please refer to the following Terms and Conditions that apply to all holiday rentals.
The properties are individually owned and we at Kerleys act on their behalf for your holiday enjoyment.
Bookings and Fees
A rental agreement must be completed and signed before the commencement of the agreed rental period. A 50% deposit is required within 48hrs of the confirmed booking and the balance is due 2 weeks prior to the arrival date. All Summer bookings (1st December – 31st January) require the balance to be paid by 1st of December. Please note all credit card payments will incur a 1.5% surcharge.
In all communications, the description of the rental premises by the agent is made in good faith.
The agent will accept no responsibility for an inaccurate description of a rental premises. Where possible, tenants or a representative, should inspect any rental premises prior to making the booking.
Receipt of the rental monies by the agent shall be deemed to be acceptance of the suitability and the satisfactory meeting of the tenant requirements.
Under certain circumstances, Kerleys reserves the right to terminate the rental and request that the tenants vacate the premises immediately without any refund in the following circumstances but not limited to-:
- Causing malicious or deliberate damage to the rental property or untidy conduct.
- Being or causing a public nuisance, excessive noise or any undesirable behaviour.
- Accommodation of more persons than is stated on the rental agreement.
- Holding of private functions or large group gatherings at the rental premises.
- Ignoring warnings and /or request from the Agent.
- Continued breach of any rules set out herein.
- The number of occupant staying for the duration of the tenancy, exceeding the stated bedding capacity.
All rental properties are checked prior to each booking. Properties are to be vacated in a clean and tidy state. A list of cleaning duties and bin/rubbish collection information can be found at the property on the kitchen bench or fridge. Cleaning products and equipment are available at the property.
No furniture or effects are to be removed from the property.
Please ensure that on vacating the property furniture and effects are returned to the same position as at the commencement of the rental.
Kerleys have a strict “No Schoolies Policy”. If properties are found to be occupied by a group of tenants with no suitable supervision, Kerleys reserves the right to terminate the rental and request that the tenants vacate the premises immediately without any refund to the tenant. Please note Kerleys participate in the “Bad Books” register, any breaches of our rental terms and conditions will results in the tenant’s details being lodged with the register.
A security bond is required for every booking prior to the commencement of the rental period.
A security bond is held in the form of current credit cards details (VISA or Mastercard only) which must be completed where indicated on the rental agreement to ensure your booking is secure.
Tenants should be aware that on vacating the property, if the property is not found to have been left to a satisfactory standard and/or any damage or breakages have occurred then the cost of reinstating the property via professional cleaner and or trades people, will be passed on to the tenant – via charging of the credit card.
Kerleys ask all tenants to report any damages or breakages as soon as possible. Photos are encouraged to support the reporting process.
Please note the following fees will be charged if required-:
-BBQ cleaning fee of $30.00 for any BBQ left uncleaned on vacating.
-Excess rubbish removal fee of $30.00 - for rubbish that is left at the property and exceeds the capacity of the local government provided bins. Please note this fee is subject to change without notice.
-Lost keys or after hours access. Where spare keys are required outside office hours for the tenant to gain access, the tenant will be liable for a call out fee of $50.
Tenants are responsible for the safe keeping of keys. If the keys are lost, a $50 replacement fee will be charged.
At no time is a tenant to attempt to break into the property, any damage resulting from such action will be charged to the tenant via the security bond.
All holiday properties are equipped with bedding – doona’s and or blankets, pillows and mattress protectors. Unless stated, tenant are required to bring their own linen - doona covers, sheets, pillow cases, towels, bath mats, hand towels, face washers, tea towels etc.
A linen hire service is available, please see our website or call our office for details.
All properties managed by Kerleys have a strict “No Smoking inside the premises” policy.
Please be mindful of cigarette butts and disposing of them correctly.
Pet Friendly Properties
Some property owners allow pets. Although there is no extra charge for this service, we ask you to be considerate of the owner property and employ good pet etiquette along the lines of,
BYO pet sleeping and feeding equipment, leaving the yard free of any animal waste, restraining the animals from climbing on to any furniture, etc.
Left/Forgotten personal belongings.
In the case of personal items being left at the property after vacating, Kerleys will endeavour to retrieve the items and return them, either by Australia Post – Cash on Delivery service or via other arrangements made with the tenant.
Kerleys take no responsibility for personal belongings being located or returned.
Cancellation – Refunds
At Kerleys we realise that circumstances can change and booking may need to be changed on cancelled.
All monies paid are non refundable unless the property can be re booked for the same rental period. Then the rent will be refund minus a $100.00 cancellation and administration fee.
In non Peak rental times, the option of a “rain check” may be offered.
Bookings are made in Good Faith by the Agent but may be subject to change due to unforeseen circumstances outside the Agents control. The Agent does not accept responsibility where such circumstance arise. Every reasonable endeavour will be made to offer alternative accommodation should this occur.
The Agent does not accept responsibility for individual actions taken by the landlords outside of the Agents control.
Please note : All changes or refunds are made at the discretion of the landlord.
Kerleys Coastal Real Estate respect the privacy of our clients.
Details and information collected by us in the course of holiday rental, remains with the business and used only for our accommodation bookings. The information is not given or sold to any other person or business.